How can we help?

Get help with your Wetty app, your connected device, or your account. Our support team is ready to assist you.

Email Wetty Support

We aim to reply within 1–2 business days.

Frequently asked questions

Quick answers to common questions

How do I connect my device?

Turn on your device and keep it close to your iPhone.
Make sure Bluetooth is turned on in iPhone Settings.
Open Wetty and follow the in-app prompts to scan for and connect your device.

My device will not connect. What should I try?

Keep the device nearby, confirm that it is charged and switched on, then close and reopen Wetty. If Bluetooth access was previously declined, enable it in Settings → Privacy & Security → Bluetooth (or Settings → Wetty), then try the in-app connection flow again.

How can I get help with my app or account?

Email us at support@wetty.live. Please include a brief description of the issue, your iPhone model, iOS version, Wetty app version, and screenshots if they are helpful. Do not send passwords or payment details.

How do I request a refund for an in-app purchase?

Apple processes all App Store in-app purchase refunds. You can submit a request through Apple’s refund-request page.

How can I report a privacy or security concern?

Send the details to support@wetty.live with the subject “Privacy or Security Question.” Please avoid including sensitive personal information in your message.